Terms & Conditions
By making a reservation with Elements Dining Group, you acknowledge and agree to the following Terms & Conditions.
- We do not allocate or designate specific tables prior to arrival.
- Seating requests are noted but cannot be guaranteed.
- There may occasionally be a slight delay in preparing your table.
- Bookings are allocated for a maximum of 1.5 hours for groups up to 7 guests and 2 hours for groups of 8 guests and above.
- Tables may be released if guests fail to arrive within a reasonable period.
- Bookings of 10 guests and above generally require a Group Dining Set Menu.
- Alternative dining arrangements may be considered at management discretion.
- Guest numbers may be increased or decreased up to 48 hours before the reservation.
- Late amendments may incur charges.
- Reductions within 48 hours may still be charged based on confirmed numbers.
- Selected menu items may be available for pre-order.
- Pre-orders require a deposit or prepayment.
- Changes within 48 hours may not be accepted.
- Final quantities must be confirmed at least 48 hours before the reservation.
3.1 Premium Wagyu & Specialty Cuts
- Premium Wagyu products may require prepayment.
- Guests may be contacted to confirm cooking preferences.
- Changes within 48 hours may result in forfeiture of deposits.
- Availability is subject to stock and supplier availability.
- Management may substitute products of similar quality when necessary.
3.2 Dietary Requirements & Allergies
- Guests must advise allergies and dietary requirements before visiting.
- An allergen-free environment cannot be guaranteed.
- The venue accepts no responsibility where requirements were not disclosed beforehand.
- Guests are welcome to bring their own cake.
- $4 per person applies for groups up to 15 guests.
- $60 per cake applies for groups of 16 guests and above.
- Deposits and prepayments will be deducted from the final bill.
- Split bills may not be available for large groups.
- Final guest numbers must be confirmed 48 hours before the reservation.
5.1 Deposit & Prepayments
- Minimum deposits may apply for set menus and pre-orders.
- Deposits may be retained for cancellations within 48 hours.
- Management may cancel reservations where payment conditions are not met.
5.2 Credit Card Authorisation & Cancellation Policy
- Bookings of 6+ guests may require credit card authorisation.
- Cancellation fees may apply within 48 hours.
- No-shows may incur cancellation charges.
- Public holidays may require authorisation for all booking sizes.
- A 15% public holiday surcharge applies.
- Credit card authorisation is required on selected dates.
6.1 Public Holidays
- Australia Day
- Good Friday
- Easter Weekend
- Anzac Day
- King's Birthday
- Labour Day
- Christmas Day
- Boxing Day
- New Year's Day
6.2 Special Event Days
- Valentine's Day
- Mother's Day
- Father's Day
- Melbourne Cup
- Promotions are generally limited to bookings of up to 6 guests.
- Offers cannot be combined.
- Promotions are not valid on public holidays or special event days.
- Ticket purchases are generally non-refundable.
- Tickets cannot be cancelled or transferred unless approved.
- Failure to attend is treated as a no-show.
- Event details may change without notice.
- Photography and videography may occur within the venue.
- Images and footage may be used for promotional purposes.
- Guests may advise management if they do not wish to appear.
- Management may refuse entry or service.
- Alcohol service is subject to RSA legislation.
- Guests may be asked to leave if behaviour impacts others.
- The booking holder accepts responsibility for damage caused by themselves or guests.
- Repair or replacement costs may be charged.
- The venue is not responsible for disruptions caused by events beyond reasonable control.
- Management may amend menus, pricing and policies without notice.
- Management may decline, modify or cancel bookings when necessary.
- Guests acknowledge and agree to these terms when making a reservation.
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Our Locations
Walsh Bay
Address:
Pier 8/9, 23 Hickson Rd, Millers Point, NSW 2000
Lunch Hours
Monday – Thursday: 12:00 PM – 2:00 PM
Friday – Sunday: 12:00 PM – 4:30 PM
Dinner Hours
Monday – Thursday: 5:30 PM till Late
Friday – Sunday: 5:00 PM till Late
(Kitchen closing times may vary. Give us a quick call to check today’s hours.)
Pyrmont
Address:
3 Harris St, Pyrmont, NSW 2009
Lunch Hours
Monday – Thursday: 12:00 PM – 2:00 PM
Friday – Sunday: 12:00 PM – 4:30 PM
Dinner Hours
Monday – Thursday: 5:30 PM till Late
Friday – Sunday: 5:00 PM till Late
(Kitchen closing times may vary. Give us a quick call to check today’s hours.)
Haberfield
Address:
217 Ramsay St, Haberfield, NSW 2045
Dinner Hours
Tuesday – Sunday: 5:30 PM till Late
(Kitchen closing times may vary. Give us a quick call to check today’s hours.)
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