- At Elements Bar & Grill, we value genuine reservations. When you reserve a table with us, we hold that table for you and look forward to welcoming you.
- If your plans change, we ask that you give us sufficient notice so the table can be made available to another guest.
Terms & Conditions
By making a reservation with Elements Dining Group, you acknowledge and agree to the following Terms & Conditions.
- Specific tables are not allocated or guaranteed prior to arrival.
- Tables are allocated on the day according to availability, operational requirements and, where relevant, weather conditions.
- Reservations are allocated a seating time of up to 1.5 hours for groups of up to 7 guests and up to 2 hours for groups of 8 guests or more.
- These seating times are strictly maintained on Fridays and Saturdays and remain subject to availability on other days.
- Bookings of 10 guests or more require one of our Group Dining Set Menu options.
- Alternative dining arrangements for larger groups may be considered upon request, subject to management approval, availability and any applicable additional charges.
- For Set Menus or pre-orders, a minimum deposit of $300 is required for bookings of 6 to 7 guests and a minimum deposit of $500 for bookings of 8 guests or more.
- Different payment terms may apply to pre-orders, Set Menus, Premium Wagyu and other special arrangements. These may require a deposit, minimum deposit or prepayment.
- Where applicable, the specific payment, cancellation and forfeiture terms will be disclosed before you confirm the relevant order or arrangement.
- For standard reservations, cancellations or changes to guest numbers made more than 48 hours before the reservation time incur no charge.
- We understand that unexpected circumstances can arise, including illness. However, once a reservation enters the 48-hour period, the table and associated capacity have been committed to your booking and may be difficult to reallocate.
- Accordingly, cancellations within 48 hours of the reservation time, non-attendance, or reductions in guest numbers will incur a $50 fee per affected guest, regardless of the reason for the change, including illness or other unforeseen circumstances.
- Where a Set Menu has been selected and confirmed, a cancellation within 48 hours, a no-show, or a reduction in guest numbers within 48 hours will incur a charge equivalent to the full Set Menu price for each affected guest.
- For group bookings of 6 guests or more, payments or deposits subject to the applicable booking terms may be non-refundable where the booking is cancelled within 48 hours.
- We make every effort to have your table ready at your reservation time. Occasionally, a short delay may occur while we complete the previous dining experience. We appreciate your understanding and will seat you as soon as possible.
- A 15% surcharge applies on all public holidays.
- A 3% surcharge applies on Saturdays and Sundays.
8.1 · Public Holidays
- Australia Day
- Good Friday
- Easter Weekend
- Anzac Day
- King's Birthday
- Labour Day
- Christmas Day
- Boxing Day
- New Year's Day
8.2 · Special Event Days
- Valentine's Day
- Mother's Day
- Father's Day
- Melbourne Cup
- Unless otherwise stated, deals, specials and promotional offers are limited to bookings of up to 6 guests and are not available on public holidays or special event days. See sections 8.1 and 8.2.
- Offers cannot be combined with any other promotion or voucher.
9.1 · Using A Voucher
- Show your voucher to your waiter on arrival, before ordering.
- A voucher presented after ordering cannot be applied, and no refund or bill adjustment will be made.
- Vouchers are valid for dine-in only.
- A voucher does not reserve a table. Please book separately.
9.2 · Voucher Value
- Each voucher can be used once, and its full value must be used in a single visit.
- The voucher value is deducted from the total bill.
- No change, refund or credit is given for any unused value.
- One voucher covers the whole table. Everyone dining together can enjoy the same deal on the same day.
9.3 · All You Can Eat Deals
- Every guest at the table must take part in the same All You Can Eat deal.
- One voucher covers the whole table for the deal.
- Guests must advise allergies and dietary requirements before visiting.
- An allergen-free environment cannot be guaranteed.
- The venue accepts no responsibility where requirements were not disclosed beforehand.
- Guests are welcome to bring their own cake.
- $4 per person applies for groups up to 15 guests.
- $60 per cake applies for groups of 16 guests and above.
- Deposits and prepayments will be deducted from the final bill.
- Split bills may not be available for large groups.
- Ticket purchases are generally non-refundable.
- Tickets cannot be cancelled or transferred unless approved.
- Failure to attend is treated as a no-show.
- Event details may change without notice.
- Photography and videography may occur within the venue.
- Images and footage may be used for promotional purposes.
- Guests may advise management if they do not wish to appear.
- Management may refuse entry or service.
- Alcohol service is subject to RSA legislation.
- Guests may be asked to leave if behaviour impacts others.
- The booking holder accepts responsibility for damage caused by themselves or guests.
- Repair or replacement costs may be charged.
- The venue is not responsible for disruptions caused by events beyond reasonable control.
- Management may amend menus, pricing and policies without notice.
- Management may decline, modify or cancel bookings when necessary.
- By completing a reservation, pre-order, Set Menu selection or other booking arrangement, you acknowledge and accept the terms applicable to that reservation or purchase, including any specific terms disclosed during the booking process.
- To cancel or amend your reservation, please use the link in your booking confirmation or contact our Reservations Team on 1300 ELEMENTS.
Questions About A Booking?
The reservations team answers the phone seven days, through lunch and dinner service.
